Last updated: [DATE OF PUBLISHING]
These Terms & Conditions ("Terms") govern the use of the e pharma business app, the e pharma service delivery app and related services (the "Platform") operated by ABNOORA ENTERPRISES (SMC-Private) Limited ("ABNOORA", "we", "us"). By registering or using the Platform you accept these Terms. If you use the Platform on behalf of a business, you confirm that you are authorised to accept these Terms for that business.
1. Nature of the Platform
The Platform is a business-to-business marketplace and software service that connects licensed pharmacies, distributors and pharmaceutical companies in Pakistan. ABNOORA provides the technology. ABNOORA is not the seller, buyer, manufacturer, importer or distributor of any product listed on the Platform. Each sale is a contract directly between the selling business and the buying business.
2. Eligibility and licences
The Platform is only for businesses lawfully operating in Pakistan's pharmaceutical trade. You must:
- hold, and keep valid, every licence required by the Drugs Act 1976, the DRAP Act 2012 and applicable provincial drug sale rules for your activities;
- provide a valid drug licence at registration and any other document we reasonably request;
- provide true, complete and current information and update it when it changes;
- be at least 18 years old.
We may approve, refuse, warn, suspend or close any account at our discretion, including where documents are missing, expired or doubtful.
3. Accounts and security
You are responsible for all activity under your account and for keeping your password and one-time codes secret. Distributors are responsible for the delivery staff they add and for their conduct. Tell us immediately at abnoora.contact@gmail.com if you suspect unauthorised use.
4. Products and listings
Sellers are fully responsible for their listings, prices, stock and the products they supply. Sellers must only list and supply products that are registered with DRAP and lawfully sold in Pakistan, and must not supply spurious, counterfeit, misbranded, adulterated, substandard, expired or unregistered products, or sell above the maximum retail price fixed under law. Controlled substances must only be traded in full compliance with the law. ABNOORA does not check every listing but may remove any listing or account that appears unlawful or unsafe.
5. Orders, delivery and returns
Orders are placed through the Platform and accepted, prepared and delivered by the seller. Items with zero stock cannot be ordered. Once a distributor assigns an order to a delivery person, the assignment is locked. Delivery times are the seller's responsibility. Return requests are made in the app and handled by the seller according to the seller's return terms and the law; the seller confirms the return and records its completion.
6. Prices, payments and commission
Currently, payment is cash on delivery, collected by the seller's delivery staff, and ABNOORA does not charge commission on cash-on-delivery orders. When online payments are introduced, payments will be processed by a licensed payment provider and ABNOORA may charge a service commission on online-paid orders at the rate shown in the app before you agree. Subscription plans and their limits are shown in the app; plans are currently free, and any future fee will be announced in advance and will not apply without your acceptance. Each business is responsible for its own taxes.
7. Promotions and advertising
Only ABNOORA publishes promotions and notices on the Platform. Advertising requests from companies are reviewed by ABNOORA and must comply with DRAP rules on the advertisement of drugs. ABNOORA may refuse or remove any promotion at its discretion.
8. Acceptable use
You must not:
- use the Platform for any unlawful purpose or for sales to patients or the general public;
- provide false documents or impersonate another business;
- move transactions started on the Platform off the Platform to avoid its rules, fees or records;
- harass, defraud or mislead other users;
- copy, reverse engineer, overload or interfere with the Platform or its security;
- access data that you are not authorised to access.
ABNOORA may investigate any misuse, suspend or close accounts, preserve records and take legal action, including reporting fraud to the authorities under the Prevention of Electronic Crimes Act 2016 and other laws.
9. Ratings, warnings and performance
The Platform keeps ratings, warnings and performance scores to protect the marketplace. ABNOORA may adjust scores, issue warnings and publish rewards or winners according to the rules shown in the app.
10. Disputes between users
Disputes about products, quality, quantity, price, delivery or payment are between the buying and selling businesses. You can open a support case and ABNOORA may help, but ABNOORA is not obliged to resolve a dispute and is not liable for the outcome.
11. Intellectual property
The Platform, its software, design, names and logos belong to ABNOORA or its licensors. You may use the Platform only as these Terms allow. You keep ownership of the content you upload, and you give ABNOORA permission to use it as needed to operate the Platform.
12. Availability and changes
We work to keep the Platform available but do not guarantee uninterrupted service. We may update, change or discontinue features, and may require you to install updates to keep using the Platform.
13. Limitation of liability
To the maximum extent permitted by law, the Platform is provided "as is". ABNOORA is not liable for products supplied by users, for users' acts or omissions, or for indirect or consequential losses such as loss of profit or business. Where ABNOORA is found liable, its total liability is limited to the fees, if any, that you paid to ABNOORA in the three months before the claim.
14. Indemnity
You agree to compensate ABNOORA for losses, claims and costs arising from your breach of these Terms, your products, or your violation of any law or the rights of others.
15. Suspension and termination
You may stop using the Platform and delete your account at any time, subject to the 30-day deletion period described in our Privacy Policy. ABNOORA may suspend or terminate access immediately for breach of these Terms, invalid licences, fraud risk or legal requirements. Completed orders and legal obligations survive termination.
16. Governing law and jurisdiction
These Terms are governed by the laws of the Islamic Republic of Pakistan.
17. Changes to these Terms
We may update these Terms. The latest version will always be on this page with its "Last updated" date. Continued use after an update means you accept the updated Terms.
18. Contact
ABNOORA ENTERPRISES (SMC-Private) Limited
[REGISTERED OFFICE ADDRESS]
E-mail: abnoora.contact@gmail.com